Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is the H’ART Museum?

H’ART Museum is a prominent art museum located in the historic Amstelhof building alongside the Amstel River in Amsterdam.

What makes the Amstelhof building special?

The Amstelhof is a classical 17th-century building originally serving as a retirement home for over 300 years before being converted into a museum.

Are there other museums within the same building?

Yes, the H’ART Museum shares its historic building with the Amsterdam Museum and the Museum of the Mind | Outsider Art.

Which major exhibitions are currently on display?

Exhibitions include upcoming shows such as “Brancusi, The Birth of Modern Sculpture” and ongoing exhibitions from collaborating institutions.

Does the museum offer guided tours?

Yes, guided tours are available to enrich visitors’ experiences and provide deeper insights into the exhibitions.

How do I get to H’ART Museum by public transport?

The museum is accessible via Waterlooplein metro station (Lines 51, 53, 54) and tram lines 9 and 14.

Is the museum building wheelchair accessible?

H’ART Museum is committed to accessibility, and detailed information is available to assist visitors with mobility needs.

Can I eat or drink inside the museum?

Visitors can enjoy refreshments at the Grand Café located within the museum premises.

Is there a shop where I can buy souvenirs or books?

Yes, the museum features a Museum Shop with art-related gifts, books, and exclusive merchandise.

What are the museum’s opening hours?

Typical opening hours are from 10:00 to 17:00, but visitors should check current schedules before their visit.

Are strollers allowed inside the museum?

Specific visitor rules are available online and outline policies regarding strollers for a comfortable visit.

Can I take photos inside the museum?

Photography policies may vary by exhibition, and visitors are encouraged to check guidelines for each show.

Does the museum host family or educational activities?

Yes, H’ART Museum offers workshops and events designed for families and learners of all ages.

How large is the average visit duration?

While visit times vary, most guests spend around two hours exploring the exhibitions and amenities.

Is there free Wi-Fi available for visitors?

Wi-Fi availability is typically provided to enhance the visitor experience within the museum.

Are pets allowed to accompany visitors?

Pet policies are detailed in visitor guidelines and usually restrict animals except for service dogs.

Can I plan a private event or venue hire at H’ART Museum?

The museum offers venue hire options, with information accessible through their visitor services.

Who is the current director of H’ART Museum?

Cathelijne Broers is the museum’s director, overseeing its operations and cultural programming.

Why did the museum end its association with the Hermitage Museum?

The museum severed ties following geopolitical events in 2022 to maintain its independent identity.